Customer Support (Madrid)

Sipay is looking for a Costumer Support whose mission will be to ensure the proper functioning of the payment gateway service, monitoring first level alerts, giving service to incidents and customer inquiries.

Your day to day…

  • Answer calls for incidents and inquiries.
  • Registration and monitoring of incidence.
  • Monitoring and attention to service degradations.
  • Execution of technical equipment tasks.
  • Receiving and sending equipment.
  • Control and monitoring of damaged terminals.
  • Execution of internal certification and / or validation tests.
  • Update of procedure manuals.
  • Rotating shifts from Monday to Sunday.

What do we expect from you?

  • A proactive, dynamic profile, with good communication skills and a strong focus on problem solving.
  • Open mind and focused on continuous learning.
  • Intermediate English.
  • Previous experience in support, customer service and / or studies related to computers and knowledge in incident management tools will be valued.

We look forward to meeting you!

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