We are looking to hire a Support Technician whose mission will be to ensure the proper functioning of the payment gateway service, monitoring first-level alerts, and providing service for incidents and customer inquiries.
In your day-to-day work you will be doing:
- Handling calls regarding incidents and inquiries.
- Incident registration and tracking.
- Monitoring and addressing service degradation.
- Execution of technical equipment tasks.
- Receiving and shipping equipment.
- Control and monitoring of faulty terminals.
- Execution of internal certification and/or validation tests.
- Update of procedure manuals.
- Rotating shifts from Monday to Sunday.
What do we expect from you?
- A proactive, dynamic profile with good communication skills and a strong focus on problem-solving.
- Open-minded and focused on continuous learning.
- Intermediate English.
- Previous experience in support, customer service and/or studies related to computer science and knowledge of incident management tools will be valued.
